Questions? We've got answers.

Start with how you'll ride:

• Daily commuting: our city and step-through models are comfortable, practical and easy to get on and off.
• Small flat or train journeys: a folding e-bike stores in a hallway or car boot.
• Tracks and trails: the Electric Mountain Bike.
• Longest range and any terrain: a fat tyre model, up to 99 miles of claimed range.

Still unsure? Find your bike in one click or ask our team.

Our range covers riders from about 4'3" (1.30 m) on the Compact Folding Electric Bike up to 6'6" (1.98 m) on the Westmoor 25. Every product page lists the recommended rider height in its technical specifications.

Tell us your height and how you'd like to ride, and we'll confirm the best fit before you order.

Not at all. You pedal exactly like a normal bicycle and the motor adds a smooth push. You choose how much help you get with the assistance levels, so you can start gently and build up.

Depending on the model, the maximum load is between 120 kg and 159 kg (rider plus luggage). You'll find the exact figure in the specifications on each product page.

Our lightest model, the Compact Folding Electric Bike, weighs 21 kg and folds in three steps. On models with a removable battery, taking the battery out also makes the bike easier to lift. If space is tight, have a look at our folding e-bikes.

A Duo includes two complete, identical e-bikes in one order, one for each rider. Every specification on the page applies to each bike. Ideal for couples, friends or family rides. See the Duo bundles.

Claimed ranges go from up to 25 miles (Compact Folding) to up to 99 miles (Long-Range Fat Tyre). For context, a week of 8-mile commutes is 80 miles.

Real-world range depends on rider weight, hills, wind, temperature and the assistance level you use. Using a lower assistance level on flat roads gets you further. Compare the range of every model.

You're never stranded: the bike still works as a normal bicycle, so you simply keep pedalling without assistance. Choosing a lower assistance level on long rides helps the battery last longer.

Around 3–5 hours on most models (3–6 hours on the T16), from a standard household socket using the supplied charger. A full charge overnight or during the working day is plenty.

Yes. Most of our models have a removable battery, so you can leave the bike in a shed, garage or bike store and charge the battery indoors at home or at work. Each product page says whether its battery is removable.

Yes. Every model has a 250W motor and the higher-torque models are built for climbing, with claimed climbing angles of up to 30° on many models and up to 45° on the Long-Range Fat Tyre model. Combine the motor with the gears and a higher assistance level for steep streets.

Yes. The battery has a 1-year warranty, and the frame and motor are covered for 2 years. See the warranty details.

Our pedal-assist models are. They are electrically assisted pedal cycles (EAPCs): a 250W motor with assistance that cuts out at 15.5 mph. In Great Britain you can ride them from age 14 with no licence, registration, tax or insurance.

A few fat tyre models are fitted with a throttle that can power the bike without pedalling. These are not road-legal in the UK and are sold for private land use only, as stated in their title and product page.

No. In Great Britain you can ride an EAPC from age 14 with no driving licence, registration, road tax or insurance.

Anywhere you can ride a regular bicycle, including roads and cycle paths.

The motor assists you up to 15.5 mph (25 km/h), the UK legal limit for e-bikes. You can go faster by pedalling, and the motor simply stops assisting above that speed.

It isn't a legal requirement in the UK, but we always recommend wearing a helmet and using your lights, especially in town.

We ship from our UK warehouse and delivery takes approximately 3–7 working days. As soon as your order is dispatched, you'll receive an email with your tracking link.

Delivery is free to addresses across the United Kingdom. Our prices include VAT and there are no hidden fees at checkout.

Your e-bike arrives about 85% pre-assembled. Only a few final steps are needed before you charge the battery and ride. If you get stuck at any point, contact us and we'll walk you through it.

Send us photos of the damage within 48 hours of delivery at info@rideus.uk. We'll assess it and cover the return costs where needed, then arrange a repair, replacement or refund.

Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible. Once your bike is on its way, you can simply use our 30-day returns.

Visa, Mastercard, American Express, Apple Pay, PayPal, Shop Pay and Klarna. You'll see every available option at checkout.

Yes. You can choose Klarna at checkout to pay later or in instalments, subject to eligibility. The options available to you are shown before you confirm your order.

Yes. Payments are processed through Shopify's secure, encrypted checkout, and we never see or store your full card details. You're also protected by our 30-day returns and your rights under the Consumer Rights Act 2015.

You have 30 days from delivery to return it. That's more than double the 14-day legal cancellation period. Within those 30 days we cover the return costs, and there are no restocking fees.

The bike needs to be unused, undamaged and complete in its original packaging, so keep the box until you're sure. How returns work.

No later than 14 days after we receive your return (or proof that it has been sent back, if earlier), to your original payment method. You'll get an email confirmation as soon as it's processed.

Yes. The quickest way is to return your bike within 30 days and place a new order for the model you want.

Every e-bike we sell comes with a 2-year warranty on the frame and motor and a 1-year warranty on the battery. Normal wear-and-tear parts (tyres, inner tubes, brake pads, chain) and damage from misuse or accidents aren't covered. This is on top of your rights under the Consumer Rights Act 2015. Warranty details.

Contact us with your order number and a few photos or a short video of the issue. We'll look at it quickly and, if it's covered, arrange a repair, replacement or refund.

Send us a message through our contact page or email info@rideus.uk. We reply to every enquiry within 24 hours.

Monday to Friday, 8:30 am to 7:00 pm, and Saturday, 10:00 am to 5:00 pm.

As soon as your bike is dispatched, you'll receive an email with a direct link to track it on the carrier's website. Can't find it? Contact us with your order number.

Rideus is a trading name of ZIZOUFBA, a sole trader registered in France (SIREN 982717514), based in La Roche-sur-Yon. Orders are dispatched from a warehouse in the United Kingdom and delivered free across the UK. Company information.