Politique de confidentialité

Privacy Policy

Last updated: 15 November 2026

RIDEUS operates this shop and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (hereinafter referred to as the “Services”). Our shop is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or carry out another transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable in such a way that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including the items you view, place in your basket, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.
Your communications with us, including information you provide in your communications with us, for example when you submit an enquiry to customer service.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, adapting and improving the Services. We use your personal information to provide the Services, including to fulfil our contract with you; process payments and orders; remember your preferences and the items you are interested in; send account-related notifications; handle purchases, returns, exchanges and other transactions; create, maintain and manage your account; arrange shipments; facilitate potential returns and exchanges; allow you to post reviews; and personalise your shopping experience, for example by recommending products related to your purchases. This may include using your personal information to adapt and improve the Services to make them more relevant to you.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on our Services or other websites. These advertisements may be based on items you have previously purchased or added to your basket, as well as on your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal, dangerous or malicious activity, take appropriate action, protect public safety and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your enquiries, deliver effective services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, and in accordance with this Privacy Policy, we may disclose your personal information to third parties for legitimate purposes. These circumstances may include:

With Shopify, service providers and other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, processing and fulfilment).
With business and marketing partners in order to provide you with marketing services and deliver advertisements to you. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites.
When you instruct us, make a request to us or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence, in order to provide and improve the Services.

In addition, in order to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Shop, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our shop, other merchants and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights available to you, please consult the Shopify Consumer Privacy Policy.

Depending on where you reside, you may exercise certain rights relating to your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and terms of use.

We do not guarantee the privacy or security of these websites and are not responsible for them, including for the accuracy, completeness or reliability of the information they contain.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions regarding its use by us or by a third party.

The inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or their owners or operators, unless otherwise indicated on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information concerning individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security”. Furthermore, any information you send to us may not be secure while being transmitted. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce an applicable contract or policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and with certain exceptions.
Communication preferences. We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You may exercise these rights through the relevant options available on our Services or by contacting us using the details provided below.

To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalise you for exercising any of these rights. We may need to verify your identity before processing your requests, within the limits provided or permitted by applicable law.

In accordance with applicable law, you may appoint an authorised representative to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us.

We will respond to your request within the time limits required by applicable law.

Complaints

If you wish to complain about how we handle your personal information, please contact us using the details provided below.

Depending on where you reside, you may have the right to challenge our decision by contacting us using the contact details below, or by submitting a complaint to the relevant data protection authority in your region.

For the EEA, you can find a list of data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, any equivalent contract issued by the competent authority in the United Kingdom, unless the data is transferred to a country recognised as providing an adequate level of protection.