Returns & Refunds

Returns & refunds

30-day returns

Not the right bike for you? You can return it within 30 days of delivery. This goes beyond the 14-day cancellation period you are entitled to under the Consumer Contracts Regulations 2013.

Return costs

Returns are free. We cover the return shipping costs for returns requested within 30 days of delivery, whatever the reason, and we charge no restocking fees.

Return conditions

• The e-bike should be returned complete, ideally in its original packaging, with all accessories.
• It should not have been used beyond what is needed to check its nature, characteristics and how it works. We may reduce your refund if it has been handled more than necessary.

How to return

1. Email us at info@rideus.uk with your order number and the reason for your return.
2. We send you the return instructions and a prepaid return label.
3. Pack the bike and hand it to the carrier. Returns are sent to our returns address in France: Rideus (ZIZOUFBA), Bât. F, Appt 201, 9 Impasse Octave de Rochebrune, 85000 La Roche-sur-Yon, France.

Please do not send a bike back without contacting us first, so that we can arrange the collection.

Refunds

We refund you within 14 days of receiving the bike back (or of you providing proof of return, if earlier), using your original payment method.

Faulty items

Your rights under the Consumer Rights Act 2015 are not affected. See our warranty page. Full details are in our refund policy.