Terms & Conditions

Terms & conditions of sale

This page summarises the key points of our terms. The full, binding version is our Terms of Sale.

1. About us

Rideus is a trading name of ZIZOUFBA, a sole trader (Zinedine GHARBI) registered in France. SIREN: 982717514. VAT number: FR29982717514. Address: Bât. F, Appt 201, 9 Impasse Octave de Rochebrune, 85000 La Roche-sur-Yon, France. Email: info@rideus.uk. Telephone: +33 6 11 83 09 15.

2. Scope

These terms apply to all sales of electric bikes made through the Rideus website to customers in the United Kingdom. Models fitted with a throttle are not road-legal in the UK and are sold for private land use only, as stated on their product page; you are responsible for using them in accordance with the law.

3. Prices

All prices are shown in pounds sterling (GBP) and include VAT. UK delivery is free. You pay the price shown when you place your order.

4. Orders and payment

Your order is confirmed once payment has been accepted and you have received our confirmation email. Accepted payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay and Klarna.

5. Delivery

We deliver to the United Kingdom only, in approximately 3–7 working days. See our delivery information.

6. Cancellations and returns

You can return your e-bike within 30 days of delivery, with free return shipping. See our returns & refunds policy.

7. Faulty goods and warranty

See our warranty page. Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Complaints

Please contact us first at info@rideus.uk. We reply within 24 hours and aim to resolve every complaint quickly and fairly.

9. Governing law

These terms are governed by French law. If you live in the United Kingdom, you keep the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring proceedings in your local courts.